Our Team

Karen Young

Karen Young, SPHR, SHRM-SCP


Karen Young is the award-winning founder and President of HR Resolutions, a full-service human resources management company. With over 25 years of experience in personnel and human resources, Karen has worked with distribution, service and manufacturing organizations along the East Coast to lower their HR costs and increase their bottom line.

She is also the author of Stop Knocking on my Door: Drama Free HR to Help Grow Your Business.

“I love this book and it is a MUST-READ for anyone who owns a small business and doesn’t have an HR department. If more people would read Stop Knocking on my Door, fewer CEOs would lose sleep over their personnel issues.” Peter Margaritis, CSP, CPA, Author, Improv Virtuoso, Keynote Speaker, Podcaster

In addition to her consulting work, Karen has been recognized as one of Pennsylvania’s Best 50 Women in Business for her commitment to business growth, professional excellence and community. She is also recognized by the HR Certification Institute as a Senior Professional in Human Resources (SPHR) as well as the Society for Human Resource Managers as a Senior Certified Professional (SHRM-SCP.)

Since opening her firm in 2005, she has become a regular speaker for the Harrisburg Regional Chamber & CREDC, the HR Professionals of Central PA, PA Society for Human Resources Managers and many private clients on a national basis.

Karen lives in Harrisburg with her husband, Barry, and their retired greyhounds. She currently is an active participant in several Chambers of Commerce in the Central PA area, including serving on the Board of the HR Professionals of Central PA as well as the Harrisburg Regional Chamber and CREDC. In her spare time, she and her husband support several local greyhound adoption groups.

Barry Young

Barry Young

Vice President Operations

Barry brings over 35 years’ Employee Relations, Distribution and Transportation experience to the Team. Having most recently served as Safety Manager for NAPA Transportation, he will be responsible for client safety programs and training as well as any of our Department of Transportation regulatory updates and record keeping. He has worked in union and union free environments and recognizes the need to effectively communicate, educate and develop employees in order to improve operational efficiencies. He will also be responsible for managing our HR Help Desk.

Barry holds a Master of Arts Degree in Human Resource Management from St. Francis University as well as an undergraduate degree in Accounting from Penn State University. He is an active member of the Pennsylvania Motor Truck Association. In his spare time, Barry enjoys spending time with his grandsons.

“I am thrilled to be working with Barry as HR Resolutions continues to grow and provide even more services to our clients in the Harrisburg area and beyond. His work ethic and understanding of client service further advances our values as an organization” says Karen Young of our newest team member.

Melissa Packer

Melissa Pattison, SHRM-CP

HR Manager

Melissa joins HR Resolutions with 5 years of experience in the industry. Melissa will provide both ongoing administrative support within the office, as well as on-site client support as necessary. With her broad knowledge of HR administration concepts, Melissa is excited to round out the team of professionals at HR Resolutions who hold HR management to a higher standard.

Melissa graduated from Susquehanna University with a Bachelor’s Degree in Psychology. She is highly active with the Harrisburg Rugby club, and serves as the women’s Player Representative. Additionally, Melissa enjoys volunteering at a local horse rescue and taking her dog for long runs (although the dog, inevitably, is the one running her).

Jessica Wingfield

HR Manager

Jessica joins HR Resolutions with over 20 years of experience in the Human Resources industry. Jessica’s experience in supporting organizations as a well-rounded human resources professional positions her to support any HR inquiry or task will be a tremendous asset to the organization. Her flair for implementing solutions to increase employee engagement and improve processes utilizing existing tools, without increasing budgets, will be instrumental in serving the firm’s clients.

Experienced in both administering human resources related tasks and establishing HR programs such as policies, benefits and record keeping, will be of great value to HR Resolutions. She is very passionate about anything HR related and really enjoys learning more about the industry and is very excited to work for HR Resolutions founder, Karen Young.

Jessica holds various professional certifications, including Certified Microsoft Office Specialist, allowing her to utilize advanced MS Excel functionalities to automate record keeping systems saving business owners precious internal resources.

She is enrolled in Southern New Hampshire University in which she is scheduled to graduate with a bachelor’s degree in Human Resources Management in 2021 and is simultaneously studying for her SHRM certification in which she is expected to earn later this year.

Jessica is an active volunteer in the Zion Assembly of Harrisburg and serves as both the Communications Director and Childrens Director for the church.

She loves reading Jodi Picoult novels in her spare time and studies Chinese historical dramas. Jessica is an animal lover and enjoys posting pictures of her pets to social media accounts and shopping for toys and accessories for them.

Cristal Perez-Rodriguez

Cristal Perez-Rodriguez

Human Resource Manager

Cristal joins HR Resolutions with a Master of Science in Organizational Development from Abilene Christian University (Abilene, Texas). A bit of an overachiever, she is the youngest person to complete this graduate program from Abilene.

Cristal’s broad HR experience includes internships, payroll, onboarding, offboarding, and benefits, making her a well-rounded HR professional. Her positive attitude allows her to reach her goal of creating a thriving work environment, supporting an organization’s biggest asset, its employees.

Cristal has worked for a major technology company (Aspire Ventures) and one of the largest retail establishments (Target). Her experience will allow her to provide innovative solutions to the clients of HR Resolutions.

The past four years, Cristal has volunteered with Junior Achievement in both York City and Lancaster County schools, helping students learn about opportunities post-high school which include exploring trade schools, job shadowing, and applying to college. She is a volunteer for Habitat for Humanity.

Cristal is currently studying for her SHRM certification.

Maria Diaz

Maria Diaz

Executive Assistant

Maria Diaz is an experienced Executive Assistant in the Human Resources industry bringing her passions for project management and organization to HR Resolutions. Maria is bilingual, fluent in both English and Spanish. She will provide administrative support to Founder, Karen Young, and the firm.

Maria studied Human Resources Management at Concordia University and has lived and worked all over the United States.

She was featured on NBC’s “George to the Rescue” in 2019 providing organizational support to a family struggling with loss.

She is an active thespian playing powerful roles such as Mary Magdalene in Jesus Christ Superstar. Maria is very active in the Hispanic business community and enjoys organizing events.

Our Support Staff

Willow Young

Willow Young

The eldest of the Young’s, Willow “Kelso’s Devilment” Young, was adopted through Make Peace with Animals. Mom continues to explain her antics as “but she’s only 7” to which Dad replies – “You’ll still be saying that when she’s 10!” Willow is the Director of Security and Nap Time and it’s very difficult keeping track of all the activity in multiple offices.

Eugene Young

Eugene Young

The newest support staff member, Penrose Eugene, was adopted through Nittany Greyhounds. Eugene is responsible for Quality Control and Taste Testing as is obvious through almost all of his pictures! Eugene violates many HR rules because he is a hugger – our first that physically hugs Mommy and Daddyman.

Remi Packer

Remi Packer

Remi Rebel Nubbin (AKA Remi), a purebred German Shorthair Pointer, was brought home from a small breeder located in Lewisburg, PA. In her free time, Remi enjoys training her humans to throw Frisbees soaked enough slobber to hydrate half the backyard, as well as gallivanting around with her two pygmy goat sisters (who, more often than not, want nothing to do with her.) As Director of Canine Affairs, Remi is responsible for the cuteness factor of the Support Team.

Copper Young

Copper Young (Emeritus)

6/4/2014 – 11/29/2019

Copper “Craigie Coldshot” was adopted through Make Peace with Animals and took over the reins of being the wild child in the office. Copper was appointed Director of Party Time as you can tell by his picture – he was a flurry of activity. (This picture was from his FIRST DAY in our house!)

Dusty Young

Dusty Young (Emeritus)

1/1/2006 – 12/25/2017

The fifth child of the Young’s, Dusty “Indiper” Young was adopted through the Humane Society of the Harrisburg Area after a few years off the track. As the eldest of the pack, Dusty was appointed Director of Security and Nap Time. She ensured that everyone received sufficient breaks in order to stay fresh for the next round of snacks.

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