HR Resolutions (“HRR”) Privacy Policy

Name: HR Resolutions
Brand: HR Resolutions
Rating: 4.9 (183 reviews)

The HR Resolutions (“HRR”) Privacy Policy includes HRR’s policies and practices related to the collection, use, and sharing of your information, along with your right to limit the use of your information. You may also request to review the information we keep on file and update any inaccuracies.

You agree to HRR’s Privacy Policy when you: access our websites, use our products and services, or otherwise interact with HRR.

This Privacy Policy does not cover information gathered by third parties via HRR’s products and services, even when co-branded with our services.

1. Information Collected:

Personally identifiable information: This is information that HRR collects that identifies or could potentially identify you, including your name, address, telephone number(s), email addresses, payment information, correspondence with HRR, demographic information (e.g., number of employees or number of phones). HRR also keeps a record of billing and payment history, ticket interaction, and products and services. Aggregated data that does not identify you or your company and non-personal information (e.g., URLs, cookies, IP addresses, connection, and device data) are not considered personally identifiable information.

HRR may require you to provide personally identifiable information (e.g., your name, phone number, address, email address, password, or billing and payment information) for security purposes to validate that you are an authorized contact for your account.

HRR maintains records containing account information such as: billing, payment, and deposit history, product and service details, customer correspondence, support records, and complaint history. HRR also keeps data regarding customer feedback and system use.

HRR also keeps a record of service-related information as follows:

Consultation: HRR maintains a record of the following information related to consultations: topic, recommendations, and resolutions when known. This information is used for your HRR invoice. When this information is presented along with your name, address, or phone number, it is considered customer-proprietary network information (aka “CPNI”) and the CPNI guidelines below apply. However, your name, address, and telephone number alone are not considered CPNI.
Employee Information: HRR may gather information regarding your individual employees as needed in order to best support your HR needs.

2. How Customer Information is Used:

HRR will only share your personally identifiable information with our staff and authorized agents in accordance with this Privacy Policy. HRR may use your personally identifiable information when setting up or maintaining your products and services for the following purposes: sales, operations, billing, collection efforts, administration, marketing, support, and communications with you as a customer, including to conduct surveys. HRR may also use personally identifiable information in the enforcement of our Terms of Service, Acceptable Use Policy, for tax and accounting purposes and for any other purpose permitted or required by law. HRR may use your personally identifiable information to request credit information prior to setting up a new account upon specific signature release to do so.

HRR may also use personally identifiable information to upgrade our services, to monitor and improve our services, and to identify unauthorized use of the services. We may also use personally identifiable information to communicate offers for products and services that we recommend (you may opt out of these offers).

3. Customer Information Disclosed to Third Parties:

HRR considers your personally identifiable information to be confidential. HRR will only disclose subscriber’s personal information to third parties (e.g., companies providing services that HRR resells or licenses to you, billing or collection services, and other related legal entities) as necessary in order to deliver services in the usual course of business based on business need. HRR may provide non-identifiable aggregated information to third parties when necessary, as permitted by law.

HRR may work with other companies to develop, provide, or market new services to you and your personally identifiable information may be shared with these companies for the purpose for which they have been engaged only. We require all parties to assure at least the level of confidentiality we maintain.

Exceptions: We reserve the right to disclose your information based on a good faith effort to:

Comply with the law.
Protect HRR’s rights or property or those the rights and property of others.
Respond to fraud, abuse, or other unauthorized activity.
Enforce our Terms of Service (found on www.hrresolutions.com).
Transfer your information as a part of a sale or transfer of ownership to another company.

Phone Service Information: While providing you with HRR’s support, HRR phones may show (screen) personally identifiable information to provide directory service, Caller ID, and 911/E911. Your name and telephone number may be transmitted and displayed on a Caller ID device unless you have elected to block such information (Caller ID blocking may not prevent the display of your name and telephone number in all cases). In the course of providing HR support services, HRR receives call traffic information (e.g., calls made vs. received and the duration of calls). This information is confidential per the Customer Proprietary Network Information rules described in this Privacy Policy.

SMS Service Information: HRR will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, with third parties that support our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. We will not use our SMS service for the purpose of sales, only to simplify communications with you as our client.

SMS Opt-Out Instructions: If you want to opt-out from receiving SMS text messages, please email karen@hrresolutions.com with STOP in the subject heading and include your name, your business name, and the phone number that you want unsubscribed in the body of the email.

Customer Directory Listing Preferences: HRR does not produce external directory listings; these listings are considered highly confidential and utilized internally only.

Customer Proprietary Network Information (CPNI): In the course of serving you, HRR may collect information available to us solely by virtue of our relationship with you, such as support services you purchase, including the type, issue, location if relevant, recommendations and amount of use of such services. This information and related billing information is known as Customer Proprietary Network Information (CPNI).

4. Disclosure of Customer Information Required by Law:

HRR may disclose your personally identifiable information to government agencies or other entities based on legal requests from law enforcement or other entities (e.g. when we are served with a subpoena). HRR provides the information as required by law, only to the extent that we are required to do so in the “Exceptions” detailed above. Depending on the circumstances, HRR may not be required to (and may be prohibited from) notifying you that your personally identifiable information has been disclosed to government or civil litigants. HRR does not assume responsibility to notify you when legal requests for your personal identifiable information are received.

5. HRR’s Use and Disclosure of Customer Information:

HRR may send email messages notifying you of updated terms, features, and available upgrades and to alert you about system outages. If you have not opted out of marketing communications, you agree to our contacting you via email with marketing messages about our services.

6. Customer Information Access and Retention:

HRR retains personally identifiable information for as long as it is necessary for business purposes. This information is housed in applications that require password authentication in order for HRR employees to access, and further permissions safeguards are in place to limit access to sensitive information to only employees whose job function requires access. Information is retained as long as you are a customer and sometimes longer to comply with tax, accounting, and other legal requirements. Once this information is no longer needed, it is our policy to destroy it at periodic intervals.

7. Customer’s Right to Inspect and Update Customer Information:

You may request details of personally identifiable information that HRR has on file for you (typically billing and account information) under the Data Protection Act 1998. If you would like a copy of the information HRR has on file, please contact us at 717-652-5187, x11. If you believe that any information is incorrect or incomplete, please call us at 717-652-5187, x11 as soon as possible. We will promptly correct any information found to be incorrect.

Customer Verification: If you call us to discuss your HRR account, you will be asked to provide personally identifiable information, which may consist of the following: HRR account number, street address, email address and/or telephone number.
HRR Website Monitoring: HRR’s websites use “cookies” and other tools to monitor user activity on our websites and to improve our site for users. If you set your browser to not accept cookies, you may not experience all website features. HRR web servers also collect limited information about your computer’s connection to the Internet, including your IP address, to deliver the web pages to you and to measure website traffic. HRR may also track your interaction with our websites (e.g., clicks and cursor movement) to determine the site’s effectiveness and optimize the sites for users. In the event that HRR places advertisements on third-party sites, the third party may use cookies, web beacons or similar technologies to obtain information on your browser when you visit their site. HRR may track click stream data for our ads on these sites.
Internet Access Security Recommendation: HRR encourages our customers to implement and maintain security measures such as password-protected WiFi devices, firewalls, and antivirus protection to keep your information private when accessing the Internet. Despite our best efforts, HRR cannot guarantee the security of our network, nor can we guarantee that the information you supply will not be intercepted while being transmitted to HRR over the Internet. Should you require encrypted email communications, kindly request such support and service.
Review HRR Terms and Policies: Other terms and conditions that affect our service offerings include our Terms of Service available at www.hrresolutions.com. Please review these policies regularly to ensure that you have the most up-to-date terms and policy information.